As part of an update to improve our TV listings and services, we’ve recently changed data providers. This change ensures better accuracy and reliability for the majority of our users. However, we understand that some users may notice differences in their TV listings or experience issues finding their service provider.
What’s Changing?
- Improved Listings: The new system offers enhanced accuracy for most cable, satellite, and antenna TV providers.
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Service Provider Mapping: While most providers have been successfully transitioned, there are a few providers that are no longer available in the new system. These include:
- Providers that are unavailable in the new data system.
- Providers that are no longer active or supported.
How This May Affect You
If your provider is unavailable:
- You may notice discrepancies in channel numbers or listings.
- Your TV schedule will still align with a provider of the same timezone to minimize disruptions.
What You Can Do
If you cannot find your service provider or notice any issues:
- Check the Settings: Verify your current service provider in your account settings.
- Search for a Nearby Provider: Select a provider in your region with similar channels.
- Contact Support: If you’re unable to find a suitable provider, please email our support team at tvguidemtsupport@fandom.com with the name of your provider, zip code, device information, and app version, if you’re on the mobile app. We’ll investigate and work to improve your experience.
How to Update Your Service Provider
On Web:
- On the Listings page, you can change your provider by clicking on the currently displayed one. (e.g. "Mountain - National Listings")
- If you're logged in, click on the "My Profile" dropdown from the button at the top of the navigation and select "My Services."
- On the Services page, click "Edit" next to "Cable/Satellite/Live TV."
- Search by zip code and select your preferred Cable, Satellite, or Antenna provider, then click "Apply."
- Don’t see your provider listed? Contact support at tvguidemtsupport@fandom.com.
On Mobile Apps (iOS/Android):
- Tap on "Settings."
- Under "My TV Services," tap on the currently selected provider (you may see a national TV timezone, e.g., Pacific Time Zone).
- Enter your zip code and tap "Continue."
- Select your preferred Cable, Satellite, or Antenna provider. If you need any help, please contact our support team at tvguidemtsupport@fandom.com.
Why Are My Favorite Channels Missing?
If you’ve noticed that your favorite channels are no longer saved after the migration on either the web or mobile apps, it could be due to differences in how channels are mapped between the old and new systems. Here’s how you can address this:
- Search for a Compatible Provider: If you’ve switched providers, ensure you’ve selected a provider that matches your region and channel lineup.
- Re-Favorite Your Channels: Navigate to the TV listings for your selected provider and manually re-favorite your preferred channels.
- Verify Your Changes: Confirm that your favorites are saved correctly by revisiting the Listings page or your app settings.
- Need Help? If you encounter persistent issues or have trouble finding your channels, please reach out to our support team at tvguidemtsupport@fandom.com for assistance.
We understand this may be an inconvenience and appreciate your patience as we work to improve your experience.
Frequently Asked Questions
Q: Why can’t I find my provider? A: Some providers were not included in the new system, either because they’re no longer active or not supported by the new data provider. We’ve done our best to map these to similar providers in the same timezone.
If you are unable to find your provider, we recommend reaching out to your service provider to confirm whether their service is still available in your area. This can help clarify any discrepancies and guide next steps.
Q: What happens if my provider isn’t available? A: Your listings will default to a similar provider in your region to maintain accurate schedule times. Channel numbers may differ for certain providers.
Q: Will my provider be added in the future? A: We’re continuously working to improve our service and will consider adding additional providers based on user feedback. Please contact us (tvguidemtsupport@fandom.com) with your provider information if you’d like us to review it.
We appreciate your understanding and are committed to making this transition as smooth as possible for all users. Thank you for being a valued part of our community!